Refund Policy

1. Our Commitment

At Smart Learning Academy, we are committed to delivering a high-quality learning experience. If you are not satisfied with a purchase, this policy sets out your refund entitlements.

2. One-Time Course Purchases

If you purchase a single course or service and are not satisfied, you may request a full refund within 7 calendar days of purchase, provided that:

• You have not completed more than 20% of the course content.
• You have not downloaded any course materials or certificates.
• Your request is submitted in writing to smart-learning@smartacademy.ae within the 7-day window.

Refund requests that do not meet these criteria will be assessed on a case-by-case basis at our discretion.

3. Subscription and Instalment Plans (not currently offered)

Smart Learning Academy does not currently offer subscription plans or instalment payment plans. The terms below describe how refunds would work if and when such plans are introduced, and are published in advance for transparency — they do not describe an option available to you today.

Monthly subscriptions, if offered, may be cancelled at any time, with cancellation taking effect at the end of the current billing cycle and no partial refund for unused days. Annual subscriptions, if offered, may be refunded on a pro-rata basis within 14 calendar days of purchase or renewal, less any courses accessed.

Instalment plans, if offered, would allow cancellation within 7 days of the first payment for a full refund of amounts paid; after 7 days, instalments already paid would be non-refundable, and you would remain responsible for outstanding instalments per the agreed schedule.

4. Non-Refundable Items

The following are not eligible for refunds:

• Live sessions or workshops that have already taken place.
• Accounts that have been suspended or terminated due to a breach of our Terms & Conditions.

The Platform does not currently issue certificates or digital credentials, and does not currently run promotional discounts greater than 50%. If either is introduced in future, this section will be updated to state the applicable non-refundable conditions before that offering goes live.

5. How to Request a Refund

To request a refund, email us at smart-learning@smartacademy.ae with the subject line "Refund Request — [Your Full Name]". Please include your registered email address, order number, course name, and the reason for your request.

We will acknowledge your request within 2 business days and process eligible refunds within 10 business days. Refunds will be issued to the original payment method used at the time of purchase.

6. Chargebacks

If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to contact us directly so we can resolve any issues promptly.

7. Consumer Rights

Nothing in this policy limits your rights under applicable UAE consumer protection law, including UAE Federal Law No. 15 of 2020 on Consumer Protection.

8. Policy Updates

We reserve the right to amend this Refund Policy at any time. Changes will be published on the Platform and will apply to purchases made after the updated effective date.

9. Contact

For refund enquiries, contact: smart-learning@smartacademy.ae | smartacademy.ae